Privacy Policy

Workvolve ("we", "us", or "our") is an AI automation agency based in Brisbane, Queensland, Australia. We are committed to protecting your personal information and handling it in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy explains what personal information we collect, how we use it, and your rights regarding that information.

1. What Information We Collect

We may collect the following personal information when you interact with us:

• Your name and email address (when you contact us or book a call)
• Your business name, role, and general business information (shared during discovery calls or project scoping)
• Communication records (emails, messages exchanged during a project)
• Any other information you voluntarily provide to us

We do not collect sensitive information (such as health or financial records) unless directly necessary for a project and with your explicit consent.

2. How We Collect Your Information

We collect information:

• When you book a strategy call via Calendly (operated by Calendly LLC - see their privacy policy at calendly.com)
• When you send us an email or message directly
• During discovery calls and project engagements
• When you visit our website (standard server logs may capture your IP address)

3. How We Use Your Information

We use your personal information to:

• Respond to enquiries and schedule discovery calls
• Scope, quote, and deliver automation projects
• Communicate with you throughout our engagement
• Send project updates, invoices, and support correspondence
• Improve our services and website

We will not use your information for purposes other than those listed above without your consent.

4. Disclosure to Third Parties

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Calendly - for booking and scheduling (subject to their privacy policy)
• Email and project management tools - used internally to manage our work
• Legal or regulatory authorities - if required by law

Any third-party tools we use are selected for their security and reliability. We take reasonable steps to ensure your data is handled appropriately.

5. Data Storage and Security

Your information is stored securely using industry-standard practices. We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

We retain your information for as long as necessary to provide our services and meet legal obligations. When no longer needed, we delete or de-identify your data.

6. Your Rights

Under the Australian Privacy Act, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request that we delete your information (where applicable)
• Withdraw consent to communications at any time

To exercise any of these rights, contact us at ben@workvolve.com. We will respond within 30 days.

7. Cookies

Our website may use standard browser cookies to maintain basic functionality. We do not use cookies to track you across other websites or for advertising purposes. You can disable cookies in your browser settings at any time.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date. Continued use of our website or services after any changes constitutes acceptance of the updated policy.

9. Contact Us

If you have questions, concerns, or complaints about how we handle your personal information, please contact us:

• Email: ben@workvolve.com
• Business: Workvolve, Brisbane, Queensland, Australia

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.