Terms of Service

These Terms of Service ("Terms") govern your use of the Workvolve website and any services provided by Workvolve ("we", "us", or "our"), an AI automation agency based in Brisbane, Queensland, Australia. By engaging our services or using our website, you agree to these Terms.

1. Our Services

Workvolve designs and builds custom AI automation systems, workflow integrations, CRM setups, and related digital solutions for businesses. All services are tailored to each client's specific needs and are scoped individually before work begins.

Our services do not include ongoing maintenance or support beyond what is agreed in writing for a specific project, unless a separate support arrangement is in place.

2. Engagement Process

All engagements follow this process:

• An initial free 30-minute strategy call to understand your needs
• A fixed-price written quote provided before any work begins
• Written approval of the quote by you before we start
• Project delivery and handover as agreed

No work will commence without your written approval of a quote. We do not bill hourly - all pricing is fixed and agreed upfront.

3. Payment Terms

Payment terms are specified in your project quote. Unless otherwise agreed in writing:

• A deposit may be required before work begins
• Final payment is due on project completion and delivery
• Invoices are payable within 7 days of issue
• Late payments may delay delivery of outstanding project components

All prices are in Australian Dollars (AUD) and exclusive of GST unless otherwise stated. GST will be added to invoices where applicable under Australian tax law.

4. Intellectual Property and Ownership

Upon receipt of full payment, you own 100% of all code, workflows, automations, and systems built for you as part of your project. We retain no ongoing rights to the work delivered.

We may retain the right to reference the general nature of the work (e.g. "built automation for a legal firm") in our marketing materials, unless you request otherwise in writing before project commencement.

Workvolve retains ownership of any pre-existing tools, frameworks, or templates used in the build that are not specific to your project.

5. Warranty

All project-based work includes a 30-day warranty period from the date of delivery. During this period, we will fix any bugs or errors in the delivered work at no additional cost.

The warranty does not cover:

• Changes to scope or new feature requests
• Issues caused by third-party platform changes outside our control
• Problems resulting from modifications made by you or a third party after delivery

6. No Guarantee of Outcomes

We build automation systems to the best of our ability based on your requirements. However, we cannot guarantee specific business outcomes, revenue increases, time savings, or other results from the use of our systems.

The performance of any automation system depends on factors including the quality of your data, your business processes, and third-party platforms - many of which are outside our control.

7. Limitation of Liability

To the maximum extent permitted by law, Workvolve's total liability to you for any claim arising out of or in connection with our services is limited to the amount you paid us for the specific project giving rise to the claim.

We are not liable for any indirect, consequential, special, or incidental losses, including but not limited to loss of revenue, loss of data, or business interruption.

Nothing in these Terms limits liability for fraud, death, or personal injury caused by our negligence, or any liability that cannot be excluded under Australian Consumer Law.

8. Confidentiality

We treat all information shared with us during a project as confidential. We will not disclose your business information, processes, or data to third parties without your consent, except as required by law or as necessary to deliver your project (e.g. using a hosting platform).

9. Termination

Either party may terminate an engagement by providing written notice. If you terminate a project after work has commenced:

• You remain liable for payment for work completed to the date of termination
• We will deliver all completed work product to you within 7 days

If we terminate due to your breach of these Terms, payment for completed work remains due.

10. Governing Law

These Terms are governed by the laws of Queensland, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Queensland.

Your rights under the Australian Consumer Law are not affected by these Terms.

11. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a revised date. Continued use of our services after any changes constitutes your acceptance of the updated Terms.

12. Contact

For any questions about these Terms, contact us at:

• Email: ben@workvolve.com
• Business: Workvolve, Brisbane, Queensland, Australia