Workvolve
Case Study
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Workvolve
Automation that saves hours of admin work per fee earner, per day - so they can focus on the actual legal work.
Like most law firms, Splatt's fee earners were spending significant time on tasks that didn't require legal expertise - writing up call notes and chasing their own inbox to draft client updates.
Fee earners spent 10 to 15 minutes after every client call writing up a file note from memory. Notes were often delayed - sometimes written hours later - or missed important details captured in the moment. The manual process also meant inconsistent formatting across the team.
Clients regularly called or emailed asking for a status update because they hadn't heard anything. This created a second layer of interruptions: fee earners had to stop what they were doing, check the file, and write an individual update email for each client.
Both systems run in the background. Fee earners review and approve before anything gets filed or sent - they stay in control, without doing the grunt work.
Detects when a call ends, transcribes it, and generates a structured file note ready for review. The fee earner doesn't write a word.
Pulls matter activity from Actionstep and drafts a personalised status email for each client. Fee earners review and send - no individual email writing required.
The impact is felt every day, on every call. File notes are no longer delayed or incomplete, and fee earners aren't being interrupted by client status requests.
Complete, structured file notes every timeBecause the note is generated from a full transcript, nothing gets missed. No more reconstructing a 20-minute call from memory an hour later.
Fee earners focus on legal workTime previously spent on after-call admin and writing individual client emails is now spent on substantive legal work - the work that actually moves matters forward.
No vendor lock-in. No monthly licence fees. Every file, config, and key belongs to the firm - and any developer can pick it up and maintain it.
Most automation platforms charge a monthly subscription for as long as you use them. If you stop paying, the automation stops.
With Workvolve, you pay once to build it. After that, you run it yourself on your own infrastructure, with your own API keys. The only ongoing cost is the AI usage - typically around $0.25 per transcribed call.
That's not a business model designed to create dependency. It's automation you actually own.
Built to integrate with Splatt's existing tools - no workflow changes required for fee earners.
Workvolve builds custom AI automation for law firms. The focus is on eliminating repetitive admin - file notes, client updates, document processing, lead follow-up - so fee earners can spend more time on legal work.
Every system is built to your firm's specific workflow. You own the code, the config, and the API keys. There's no platform lock-in and no ongoing licence fees.
Workvolve is based in Brisbane and works primarily with Australian law firms.
Book a 15-minute call and we'll walk through what's possible at your firm. No sales pitch - just a direct conversation about which admin tasks are worth automating first.